FAQ
What is Thorvy?
Thorvy is a fashion brand built around thoughtful design, individuality, and modern style. Each piece is created to help you express confidence and personality through what you wear.
Do you ship internationally?
At the moment, we only deliver within Ireland. Our focus is on providing a smooth and reliable experience locally. If this changes in the future, we will share the news with our community.
How long does delivery take?
Orders are processed within 1–2 business days. Once shipped, delivery usually takes 3–7 business days. In most cases, your order arrives within 4–9 business days in total. You will receive a tracking link as soon as your parcel is on its way.
Is shipping really free?
Yes. Every order includes free shipping within Ireland. There are no minimums or special conditions.
What payment methods can I use?
We accept Visa, Mastercard, American Express, Apple Pay, and Google Pay. All payments are securely processed using SSL encryption.
Is my personal and payment information protected?
Yes. Your privacy and security are taken seriously. Thorvy never stores sensitive payment details, and all transactions are handled through secure, trusted payment providers.
What if I need to return something?
If a piece is not quite right, you have 60 days from delivery to request a return. Simply email info@thorvy.com and we will guide you through the next steps.
How long does it take to receive a refund?
After your return has been received and inspected, refunds are processed within 7 business days. Depending on your bank, it may take a little longer for the funds to appear.
Can I exchange an item instead?
Yes, exchanges are available. Contact us at info@thorvy.com and let us know what you are looking to exchange, and we will assist you.
My order hasn’t arrived. What should I do?
First, check the tracking link sent to you by email. If more than 7 business days have passed since dispatch and your order has not arrived, please contact info@thorvy.com so we can look into it for you.
Can I change or cancel my order after placing it?
If your order has not yet shipped, changes or cancellations may be possible. Reach out to us as soon as you can after placing your order, and we will do our best to help.
Still have questions?
We are always happy to hear from you. Send us a message at info@thorvy.com and our team will be glad to assist.