Refund policy

At Thorvy, we want you to feel confident choosing pieces that fit your style. If something is not quite right, we are here to make the return process clear and straightforward.

Return eligibility

You have 60 days from the date your order is delivered to request a return.
To be eligible, items must be unused, unworn, and in their original condition.
All original packaging, tags, and included items must be returned together.
We do not charge any restocking fees.

How to start a return

To begin a return, please email info@thorvy.com
Include your order number and a short explanation of your request so we can assist you quickly.

Return shipping

Return shipping costs are the responsibility of the customer.
We strongly recommend using a trackable shipping service to ensure your return arrives safely.

Exchanges

If you would like to exchange an item, let us know in your email.
Exchanges are available upon request and are handled with the same care as returns.

Refunds

Once your returned items arrive and pass inspection, your refund will be processed within 7 business days.
Refunds are issued to the original payment method used at checkout.
Please note that banks or payment providers may require additional time to complete the transfer after we process the refund.

Need help

We are always happy to help with questions about returns or refunds.
You can contact us anytime at info@thorvy.com, and our team will be glad to assist you.